[AusNOG] Equinix Support

[Joseph Goldman]

Hi List,

  Anyone been having problems getting on to Equinix support lately? 
Trying to get a smart-hands going in SY1 and my email hasn't even got an 
initial response and I was on hold for ~30 mins before being asked to 
leave a voicemail. This was over an hour ago now still no call-back.

  Is there something big going on others might be aware of? Or is this 
the norm for Equinix support these days? Had no issue getting a SAR done 
the other day so its quite frustrating waiting for smart hands.

Thanks,
Joe