[AusNOG] Wholesale SMS Services

Sun Oct 13 14:49:42 EST 2013

Thanks Jared

pager duty looks pretty cool, might try it out.

Joel

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jared
Hirst
Sent: Sunday, 13 October 2013 2:28 PM
To: Matt Perkins
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Wholesale SMS Services

We have also found pager duty to be great!

Regards,

Jared Hirst

Servers Australia Pty Ltd

Phone: +61 2 8115 8888

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On 13 Oct 2013, at 7:56 am, Matt Perkins <matt at spectrum.com.au> wrote:

We use push for non urgent notifications and for urgent and escalated
notifications. An asterisk agi is used to dial the mobile with a voice call
from a PSTN line with voice announcement. SMS is to easily ignored / missed.
99% of the time a push is all thats needed.  We have some nifty voice menus
where you cb . Even get more information or answer the fault with dtmf menu

Matt

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On 13 Oct 2013, at 12:55, Nathan Brookfield
<Nathan.Brookfield at simtronic.com.au> wrote:

Skeeve the biggest issue that has caught us out before is our staff having
our network at home or being at the Office on Wireless and all of these
applications use 'Data' of course, so if your network is experiencing an
issue or for example if you're at home and there is an outage that causes
the ATM interface on your modem to go down or your LNS to lose internet
access, your still connected to the wireless AP and effectively blackholed
and won't ever get the push message where-as SMS of course you will.  

From: Skeeve Stevens [mailto:skeeve+ausnog at eintellegonetworks.com] 
Sent: Sunday, 13 October 2013 12:51 PM
To: Nathan Brookfield
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Wholesale SMS Services

Just adding a different perspective to the discussion.

Isn't SMS like Faxes?  With the amount of Apps that most people could use
these days and could subscribe to messaging services.

Such as:

- Facebook Alerts (Easy to write an app for Facebook which people could
subscribe to many kinds of alerts)

- WhatsApp (Not sure if there is an API, but it is linked to a phone)

- GroupMe - Similar to WhatsApp

- GoogleChat (Less useful)

- Even Twitter wish specific hashtags (#simtronic-nsw-dsl)

- Many others

or... writing your own App.

I think the costs of many of the above would essentially be operationally
free.

The pain in the ass on SMS is that I still get SMS alerts for some carriers
that I've not dealt with in 5 years.... and getting off these is somewhat of
a nightmare.

I think we're mature enough that we should be able to move to the App world
or piggyback on someone elses infrastructure.

If someones was keen, they could probably write a multi-platform app which
you could (for a fee maybe) provide an API for carriers, and let them have
multiple broadcast channels (Alerts, info, sales, etc) that users could
subscribe to and send with extreme minimum cost.

Just a thought.

...Skeeve

Skeeve Stevens - eintellego Networks Pty Ltd

skeeve at eintellegonetworks.com ; www.eintellegonetworks.com
<http://www.eintellegonetworks.com/> 

Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve

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On Sun, Oct 13, 2013 at 11:40 AM, Nathan Brookfield
<Nathan.Brookfield at simtronic.com.au> wrote:

Hi All,

We are presently using ExeTEL for SMS Services for our customers and for
integration into our management and customer systems using their API but the
delay in there text messages being dispatched is painful and we are getting
down alerts for services a minute after they have actually come back online
and I will eventually break my iPhone if I have to keep waiting for tokens
for two factor authentication.

I am looking for recommendations for SMS services that people are using
which people know meet the type of requirements we have in this industry.
My main concerns are price per message, API functionality and reliability
and prompt delivery of messages.

Reply on or off list would be fantastic.  I know of quite a few providers
but someone local would be a positive as well.

Kindest Regards,

Nathan 

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