[AusNOG] ITNEWS: Telstra retail staff caught cancelling ISP orders

[Joseph Goldman]

While we're on the Telstra bashing bandwagon, a recent incident of ours 
had a customer having some voice work done to their PSTN (Which they 
rent via Telstra retail directly, DSL through us).

  They removed the codes from the line while fixing the voice line and 
didn't replace them. This is frustrating, annoying and common enough as 
it is, in this case we tell the EU to call Telstra and 'demand' they put 
the codes back on the line, or else we would have to charge the new 
setup, which they understandably are quite unhappy about. We SQ'd anyway 
and found we couldn't as there are 'no free ports' on that exchange anymore.

  In this particular instance the EU phoned Telstra retail (their voice 
provider) and got the answer that they can't do it, stating the no free 
ports, but then stated that if the EU was to sign up with Bigpond they 
would be able to connect it straight away.

  On the subject of why bother with Naked over just getting the PSTN and 
never using it - in a sometimes very competitive retail market some have 
no choice but to find the best way to offer the cheapest service. 
Luckily I personally have never experienced a tech stealing a pair 
because it was quiet (due to Naked service).

On 23/06/13 10:44, James Hodgkinson wrote:
> The tangent's fairly far and I think he's more talking about the 
> "techs stealing copper" than the sales staff messing with orders :)
>
> James
>
>
> On 23 June 2013 10:36, Heinz N <ausnog at equisoft.com.au 
> <mailto:ausnog at equisoft.com.au>> wrote:
>
>         That's fine if all you want is ADSL, but if you want SHDSL (up
>         to 4/4M) or an EoCu (up to 20/20M) solution then need "just
>         copper" (ie. a ULL or "naked" pair).
>
>
>     For that amount of money and that level of product, you would have
>     an SLA? Someone would then have to pay for a ridiculous 2 week
>     downtime? They would be under an incentive to bring it back up
>     very fast or provide an alternative while you waited. It is
>     amazing how fast certain telcos can act if the correct internal
>     people push things along.
>
>     SHDSL is not really a retail product, so what would Telstra retail
>     staff be doing interfering with those types of orders?
>
>     Maybe I  am wrong?
>
>
>     H.
>     _______________________________________________
>     AusNOG mailing list
>     AusNOG at lists.ausnog.net <mailto:AusNOG at lists.ausnog.net>
>     http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
>
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20130623/9a8623ee/attachment.html>