[AusNOG] ITNEWS: Telstra retail staff caught cancelling ISP orders

[Heinz N]

> That's fine if all you want is ADSL, but if you want SHDSL (up to 4/4M) 
> or an EoCu (up to 20/20M) solution then need "just copper" (ie. a ULL or 
> "naked" pair).

For that amount of money and that level of product, you would have an SLA? 
Someone would then have to pay for a ridiculous 2 week downtime? They 
would be under an incentive to bring it back up very fast or provide an 
alternative while you waited. It is amazing how fast certain telcos can 
act if the correct internal people push things along.

SHDSL is not really a retail product, so what would Telstra retail staff 
be doing interfering with those types of orders?

Maybe I  am wrong?

H.