[AusNOG] LGA11 - Hurricane Update

Kai vk6ksj at westnet.com.au
Tue Oct 30 16:49:55 EST 2012

Good to see some factual information.

It was only gunna be a matter of time before modified supercell photo's started circulated which claimed to be from the storm in the US of A:

----- Original Message -----
From: "Peter Adkins" <peter.adkins at kernelpicnic.net>
To: "Gaurab Raj Upadhaya" <gaurab at lahai.com>
Cc: ausnog at lists.ausnog.net
Sent: Tuesday, 30 October, 2012 3:25:59 PM GMT +10:00 Brisbane
Subject: Re: [AusNOG] LGA11 - Hurricane Update

There's an interesting thread developing on the Outages mailing list around facilities running on EPG and experiencing issues due to flooding, etc. Well worth the read. 


I do feel slightly guilty reading through considering it's a nice 33C outside here... 

- Peter 

On Tue, Oct 30, 2012 at 3:51 PM, Gaurab Raj Upadhaya < gaurab at lahai.com > wrote: 

Hash: SHA1 

111 8th Ave is also reporting issues, which is one of the biggest Colo 
buildings in NY. gonna be a nasty cleanup. 

doesn't look pretty. 

- -gaurab 

On 10/30/12 5:03 AM, Joshua D'Alton wrote: 
> Hurricane Update: LGA11 
> Dear Customer, 
> Please be advised that Internap's LGA11 facility is experiencing 
> significant flooding in the sub-basement of the 75 Broad Street 
> building as a result of Hurricane Sandy. The flooding has 
> submerged and destroyed the site's diesel pumps and is preventing 
> fuel from being pumped to the generators on the mezzanine level. 
> The available fuel reserves on the mezzanine level are estimated to 
> support customer loads for approximately 5-7 hours. Once this fuel 
> supply has been exhausted the generator will no longer be able to 
> sustain operation and critical customer power loads will be lost. 
> We urge all Internap customers to take necessary remote action, if 
> shutting down equipment in a more graceful fashion is possible 
> before the outage occurs. 
> The building itself is being evacuated and no remote hands support 
> will be available to assist in any equipment shutdown. Life safety 
> is our number one priority and we are making plans to completely 
> exit the facility. No customer access to the building is possible 
> at this time either. Due to the evacuation, Internap will not be 
> able to provide any exact updates on when the fuel will be 
> exhausted and critical customers loads lost, but as noted, we 
> believe it will take place in approximately 5-7 hours from now. 
> Agile customers are advised to begin shutting down their servers 
> immediately. For our Pro-managed customers, the customer support 
> team will begin shutting down your servers gracefully at 12:30am 
> EST to avoid damage to your equipment. For our cloud customers, we 
> will also being shutting down the infrastructure at this time. 
> Internap will continue to work hard to assess the situation and 
> our recovery plans, and will communicate those plans as soon as 
> possible. Thank you for your patience and understanding during this 
> crisis. Information related to Hurricane Sandy can be found here: 
> http://www.nhc.noaa.gov 
> < https://webmail.internap.com/owa/redir.aspx?C=5757d5025ee846908fe314e966d8dc07&URL=http%3a%2f%2fwww.nhc.noaa.gov > 
Please email agile-support at internap.com 
> <mailto: agile-support at internap.com > with any questions or issues 

> regarding this matter. 
> Best Regards, Matt Price Director, Hosting Operations and Support 
> E: mattp at internap.com <mailto: mattp at internap.com > P: 408.501.6285 
> <tel: 408.501.6285 > 
> _______________________________________________ AusNOG mailing list 
> AusNOG at lists.ausnog.net 
> http://lists.ausnog.net/mailman/listinfo/ausnog 

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