[AusNOG] Google mail contact?

[Damien Gardner Jnr]

Definitely not blacklisted.  The senderbase score for the server in 
question is actually surprisingly good.

And the thing is, the emails are being *accepted* - The SMTP spec is 
very clear, that if a server accepts an email, then it must EITHER 
return an NDN, or deliver it to the user.  neither is happening in this 
case, hence my frustration..

I had a few off-list replies with useful things to try (and a contact if 
those don't work), hopefully we'll make some headway!

Cheers,

DG

On 27/11/2012 2:54 PM, Aaron Foote wrote:
> First step would be to make sure your mail server IP Address is not blacklisted
> http://www.spamhaus.org/
>
>
>
> -----Original Message-----
> From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Damien Gardner Jnr
> Sent: Tuesday, 27 November 2012 2:45 PM
> To: ausnog at lists.ausnog.net
> Subject: [AusNOG] Google mail contact?
>
> Hi Folks,
>
> This is a long shot, but does anyone have a contact for a mail admin within google? We have a hosting client who is seeing > 60% of their emails to google-hosted customers simply vanish.  Our server logs showed them being received by the google mailservers, but they never arrive in the customers inboxes.  No sign of them in junk mail either.  The customers talking to Google support usually results in a 'have the senders talk to their mail admins, they must have a problem', which really isn't very helpful, since the customers are already handing off our mail logs showing acceptance by the google servers..  And our staff going through Google help (not really any more than a big newsgroup?
> Meh) generally results in a fairly useless 'have your customers check their junkmail folder'.
>
> The big issue for our client is that their site is a rather large directory type site where their customers are paying $20-30 per email for the enquiries, and google are 'eating' ~1000 emails/month - you can see their problem!  Given this particular client is also spending > $1m/year on google adwords, I'm sure there's a way to open a useful dialog with Google - I just don't know where to start!
>
> Cheers,
>
> DG
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