[AusNOG] Fibre Based Internet

[Christopher Pollock]

I suppose the other thing that goes without saying is that what you really
need in the event of a fault is to be prepared.  Make sure you have a plan
of action, and can carry it out.  You need:

- Your account number / service ID
- Contact #s of appropriate first/second point of contact, as well as any
techs you've dealt with
- To make sure your carrier has an up-to-date list of contact people from
your organisation
- To have the tools on-hand to provide as much information about the fault
as possible

And the big one:
- To make sure that all of this is available while you're offline

--
Christopher Pollock,
io Networks Pty Ltd.
e. chris at ionetworks.com.au
p. 1300 1 2 4 8 16
d. 07 3188 7588
m. 0410 747 765
skype: christopherpollock
http://www.ionetworks.com.au
In-house, Outsourced.



On Mon, Mar 12, 2012 at 12:42 PM, Don Gould <don at bowenvale.co.nz> wrote:

> ^^^ what they said...
>
> ...following this list for near on a decade, the only thing that sticks
> out is:
>
> * SLA aren't worth the paper they're printed on...
> * Understand your service paths properly - having two providers that have
> the same points of failure and same path is a pointless expense
> * Get services from at least two providers and actually test your fail
> over...
>
> Name me a carrier/provider and I'm sure I can find a fault notice in the
> AUNog archive.
>
>
> D
>
>
>
> On 12/03/2012 3:04 p.m., Christopher Pollock wrote:
>
>> Unfortunately, he's right.   You're much better off researching the
>> providers involved, discussing their fault response procedures, and
>> asking other people about their service experiences.  Which I suppose
>> you are doing right now!
>>
>> If you're going to make any sort of decent spend, you're justified in
>> taking some time to get your AM to discuss fault response with you.  The
>> SLA numbers are meaningless but perhaps you can get some useful
>> information out of them.
>>
>> --
>> Christopher Pollock,
>> io Networks Pty Ltd.
>> e. chris at ionetworks.com.au <mailto:chris at ionetworks.com.**au<chris at ionetworks.com.au>
>> >
>>
>> p. 1300 1 2 4 8 16
>> d. 07 3188 7588
>> m. 0410 747 765
>> skype: christopherpollock
>> http://www.ionetworks.com.au
>> In-house, Outsourced.
>>
>>
>>
>> On Mon, Mar 12, 2012 at 7:35 AM, Skeeve Stevens
>> <skeeve+ausnog at eintellego.net <mailto:skeeve%2Bausnog@**eintellego.net<skeeve%252Bausnog at eintellego.net>
>> >>
>>
>> wrote:
>>
>>    It would be my opinion that SLA's for consumers are nothing but
>>    marketing documents.
>>
>>    "So what if your service was down for 5 hours, here is $3.50"
>>
>>    *Skeeve Stevens, CEO*
>>
>>    eintellego Pty Ltd
>>    skeeve at eintellego.net <mailto:skeeve at eintellego.net> ;
>>    www.eintellego.net <http://www.eintellego.net>
>>
>>
>>    Phone: 1300 753 383 ; Fax: (+612) 8572 9954
>>    <tel:%28%2B612%29%208572%**209954>
>>
>>    Cell +61 (0)414 753 383 <tel:%2B61%20%280%29414%20753%**20383> ;
>>    skype://skeeve
>>
>>    facebook.com/eintellego <http://facebook.com/**eintellego<http://facebook.com/eintellego>
>> >
>>
>>    twitter.com/networkceoau <http://twitter.com/**networkceoau<http://twitter.com/networkceoau>>
>> ;
>>    www.linkedin.com/in/skeeve <http://www.linkedin.com/in/**skeeve<http://www.linkedin.com/in/skeeve>
>> >
>>
>>
>>    PO Box 7726, Baulkham Hills, NSW 1755 Australia
>>
>>
>>    The Experts Who The Experts Call
>>    Juniper - Cisco – Brocade - IBM
>>
>>
>>
>>    On Mon, Mar 12, 2012 at 07:42, Greg Cockburn <gergnz at gmail.com
>>    <mailto:gergnz at gmail.com>> wrote:
>>
>>        Hi all,
>>
>>        I'm not a serious network guy, but a Sysadmin, looking for a for
>>        a little advice on fibre based internet.
>>
>>        We are looking at installing fibre based internet into our new
>>        premises.  The site we are moving to is just outside the Sydney
>>        CBD, and I have seen in the MDF that Telstra and Optus have
>>        fibre runs into the premises.
>>
>>        Are there any vendors that stand out both in price and SLA
>>        compared to others?
>>
>>        What gotchas should I be aware of?
>>
>>        Also would like to know, what technology the carriers use into
>>        the premises, e.g. a pair for each consumer, or do they use some
>>        sort of MUX technology?
>>
>>        TIA,
>>        Greg.
>>
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>>
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>>
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>
> --
> Don Gould
> 31 Acheson Ave
> Mairehau
> Christchurch, New Zealand
> Ph: + 64 3 348 7235
> Mobile: + 64 21 114 0699
>
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