[AusNOG] Telstra BDAS service

[Bruce Forster]

Well it's good to know I'm not alone, I'd just really like to know what's
going on.

Telling me that they are under staffed and have a big workload is pretty
unacceptable. I don't think one of my customers would be understanding if I
gave them that answer.

 

A Telstra staffer have contacted me off list, which is very nice, but it
really should have to come to this now should it?

 

 

 

Regards,

 

Bruce

 

From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Nicholas Weekley
Sent: Thursday, 1 March 2012 7:50 AM
To: ausnog at ausnog.net
Subject: Re: [AusNOG] Telstra BDAS service

 

Hi Bruce,

 

You're not alone.

 

I lodged a comparatively simple ticket recently and they took just under a
month to action it. Like you mentioned, response times are normally great.

 

I was also told there was no ETA or update until about three weeks into the
ticket. Hopefully they'll resolve their issues soon!

 

Regards,

 

Nicholas Weekley

TSM32 Pty Ltd

 


D: +61 2 8095 7603

P: +61 2 8814 6456


M: +61 448 401 085

F: +61 2 8814 6452


E: nweekley at tsm32.com

W: http://www.tsm32.com <http://www.tsm32.com/> 

 

 

From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Bruce Forster
Sent: Thursday, 1 March 2012 08:37
To: ausnog at ausnog.net
Subject: [AusNOG] Telstra BDAS service

 

Hi noggers,

 

Just wondering if others out there are having some problems with getting
tickets worked on at Telstra from the BDAS level 2 team.

 

I lodged a ticket on Friday the 24th, by Wednesday 29th still no action on
the ticket, no one could give me an eta, and I spent about 1.5 hours on hold
one session was about an hour on hold to talk to someone.

 

They normally provide amazing response times and have great service I'm just
wondering what's going on? Can't get a real answer out of Telstra and have
been told I just have to wait..

 

(in before updating prefix-lists)

 

 

Regards,

 

Bruce

 

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