[AusNOG] AAPT Ethernet outage

[Matt Perkins]

Brad that's our experience exactly and not only with small clients. We 
have a large national company that recently cancel a microwave backup 
link to a fiber service that supports an 80 seat call center sighting no 
downtime over the previous 3 years.  Eveyone is squeezing every cent out 
of things right now. Im lucky in a way that AAPT had there fiber outage 
as another customer that uses it for last mile and also has a backup 
link were in the process of canceling the microwave backup when the AAPT 
downtime hit.



On 5/07/12 9:29 AM, Brad Henshaw wrote:
> Thomas Jackson wrote:
>
>> The probability of an outage is 100% ... The only difference is how
> long the outage lasts.
>
> I must remember to put that into our contracts and product
> descriptions...  "outage probability: 100%"
>
>> Usually takes a major outage before many businesses see the value of
> redundancy.
>
> Sadly this is true. It doesn't matter how big the business is, the
> mentality of "well we've had this
> non-redundant service for 12 months and it hasn't failed so far, so
> we're safe" is always prevalent
> somewhere in the organisation. This is compounded by the fact that
> certain large incumbents set
> their sales staff on senior management and convince them of the
> possibility of fully-redundant
> services to remote sites for reasonably low additional cost... the kind
> of fully-redundant services
> that share a single conduit for tens of kilometres in very high risk
> areas. (ones prone to backhoe fade)
>
> Dealing with small business is in our/my past, so thankfully we don't
> /usually/ have to put up with the "but my
> home Internet connection in the city is 20Mbps and I only pay $50/mo,
> why should this 10Mbps CIR service
> to the middle of nowhere cost me fifty times that?" argument. The next
> sentence as the phone is covered
> usually goes "Cynthia, don't forget to pay the $4000 booking fee for the
> staff party on Friday."
>
> Regards,
> Brad
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