[AusNOG] Cessnock Exchange
mmc at mmc.com.au
Wed Nov 16 11:07:44 EST 2011
On 16/11/2011, at 10:06 AM, Paul Brooks wrote:
> Call your friendly local ACCC manager for an informal chat. They can't do anything to
> help until someone actually contacts them, but if you have the communication with the
> customer documented, then they can act on your evidence just as much as they can act
> on documented occurances from a bigger fish. Their processes can seem slow at times,
> but its worth persevering.
The deeper problem is that this keep continuing. It's the ongoing pattern of behaviour which is the problem. And it's indeed exactly what the competitive industry is concerned about with the current "structural separation" agreement - is that it won't prevent it as there won't be real equivalency until Telstra Retail has to purchase from Telstra Wholesale, just like everyone else.
The smoking gun is hard to prove, but I do think that the number of examples need to be pooled together to show that, despite the claims it's just "innocent mistakes" by individuals. It's clear that ACCC need to take all of these examples over a long period of time and tie them together as Telstra management clearly turning a blind eye to the behaviour by it's staff. If they are considered as individual events then nothing ever happens. Telstra know that this stuff isn't meant to happen, so neglecting to ensure it doesn't in a meaningful way is considered bad behaviour.
Patterns of behaviour are something ACCC is interested in - I've had previous success showing patterns of behaviour which were ignored or overlooked by TW.
In case you missed it "Pattern of Behaviour".
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