[AusNOG] Killing the bots with user help. WAS Re: NBN must avoid becoming 'failed state'
andrew at accessplus.com.au
Wed Oct 6 12:40:17 EST 2010
Any word how they plan on continuing this with IPv6?
Head Network Administrator
Ph: 1300 739 822 (7am - 12 midnight AEST)
On 5/10/2010 7:02 PM, Mark Smith wrote:
> On Tue, 5 Oct 2010 01:14:26 +0000
> "Dobbins, Roland"<rdobbins at arbor.net> wrote:
>> On Oct 5, 2010, at 5:34 AM, Terry Manderson wrote:
>>> Is the support component too much of a hit to approach this? ie unable to apportion the costs of this elsewhere?
>> Qwest were initially quite worried about both support costs and user reaction - they found that, overall, their support costs *decreased* because of users finding out about their compromised machines and cleaning/re-installing them, and they also found that customers were grateful to understand why their (compromised, unbeknownst to the customer )machines were running slowly and acting weirdly, heh.
>> The technology Qwest use can certainly be scaled up or down (it's based upon Squid); I'm not familiar with the architecture of Comcast's offering.
> Comcast have been quite "wordy" recently about how they're achieving
> these sorts of things, and have submitted some Internet Drafts about
> how they're doing them. I haven't read them (and may or may not agree
> with how they're donig them), but here are the ones I'm aware of -
> DNS Redirect Use by Service Providers
> Comcast's Protocol-Agnostic Congestion Management System
> Recommendations for the Remediation of Bots in ISP Networks
> Comcast's Web Notification System Design
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