[AusNOG] Outage that costs Millions

Skeeve Stevens Skeeve at eintellego.net
Wed Jun 30 09:41:39 EST 2010


Ouch.  Someone's going to lose their jobs.

From: http://www.news.com.au/breaking-news/three-people-have-won-17-million-each-in-oz-lottos-50-million-draw/story-e6frfku0-1225886037533


Meanwhile, angry lotto outlets have lashed Telstra after a fault crashed computers and froze ticket purchases for the jackpot.

Thousands of Victorian punters were knocked back in the busy lunchtime rush when the Tatts computer system was paralysed, the Herald Sun reports.

Frustrated businesses that had put on extra staff said the debacle was expected to cost millions of dollars in lost sales statewide.

Tens of thousands of office workers and home computer users are also believed to have lost high-speed internet when Telstra hardware failed from 1.20pm (AEST). Hospitals, government departments and bank services relying on the telco's data network were also hit.

Werribee Plaza Lotto agency owner Kevin Ung said the system crashed during a critical ticket rush.

"I lost a minimum of 300 customers in 20 minutes," Mr Ung said.

"It's been non-stop all day. And then they just put the brake on it. Bang."

Tatts spokeswoman Bianca Green said the fault had come at the worst possible time.

The Oz Lotto jackpot was the biggest prize on offer since last July's $80 million Powerball draw, which was shared by a Melbourne man and a NSW punter.

Victoria's 750 Tatts agencies resorted to selling pre-printed syndicates during their 1 1/2-hour system meltdown yesterday.

Outlets in Tasmania, the ACT and Northern Territory were also hamstrung.

Telstra spokesman Craig Middleton confirmed some of Telstra's larger customers in Victoria were offline from 45 minutes to 2 1/2 hours. Services were progressively restored from 2.30pm, and all were back on line by 3.45pm.

Some customers could be entitled to compensation, Mr Middleton said.

- With AAP


--
Skeeve Stevens, CEO/Technical Director
eintellego Pty Ltd - The Networking Specialists
skeeve at eintellego.net / www.eintellego.net
Phone: 1300 753 383, Fax: (+612) 8572 9954
Cell +61 (0)414 753 383 / skype://skeeve
www.linkedin.com/in/skeeve ; facebook.com/eintellego
--
NOC, NOC, who's there?

Disclaimer: Limits of Liability and Disclaimer: This message is for the named person's use only. It may contain sensitive and private proprietary or legally privileged information. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. eintellego Pty Ltd and each legal entity in the Tefilah Pty Ltd group of companies reserve the right to monitor all e-mail communications through its networks.  Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. Any reference to costs, fee quotations, contractual transactions and variations to contract terms is subject to separate confirmation in writing signed by an authorised representative of eintellego. Whilst all efforts are made to safeguard inbound and outbound e-mails, we cannot guarantee that attachments are virus-free or compatible with your systems and do not accept any liability in respect of viruses or computer problems experienced.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20100630/f23c2c06/attachment.html>


More information about the AusNOG mailing list