[AusNOG] Anyone else experiencing high latency, low speeds through internode?

Oliver Eyre oliver.eyre at cirruscomms.com.au
Sun Jul 4 22:27:33 EST 2010


As opposed to fibre, wireless and satellite which never have problems...

From: Matthew Moyle-Croft <mmc at internode.com.au>
Sent: Sunday, 4 July 2010 4:58:24 PM
To: Karl Kloppenborg <karl at karltec.net>
CC: "ausnog at ausnog.net" <ausnog at ausnog.net>
Subject: Re: [AusNOG] Anyone else experiencing high latency, low speeds  
through internode?
> Not really.  If it's a line fault then that's just one of the issues 
> we've got with using the current Copper network.
>
> MMC
>
> On 04/07/2010, at 4:26 PM, Karl Kloppenborg wrote:
>
>> /
>> /
>> /
>> /
>> /I have already logged support with them...
>>
>> Just thought I would like to see what your thoughts were,
>> Seems a bit strange to just suddenly "Do" this.
>> *
>> Cheers!
>> Karl Kloppenborg*
>> *
>> *
>> /
>> /
>>
>>
>> /
>> /
>> /
>>
>> On 04/07/2010, at 16:52, Scott Howard wrote:
>>
>>> 1300 788 233
>>>
>>> Internode's customer support is excellent, and (with no offense to 
>>> MMC!) far better than you're going to get here...
>>>
>>>   Scott.
>>>
>>>
>>> On Sat, Jul 3, 2010 at 11:47 PM, Karl Kloppenborg <karl at karltec.net 
>>> <mailto:karl at karltec.net>> wrote:
>>>
>>>     Yeah,
>>>     Rebooted three - four times.
>>>
>>>     Checked all computers on the network (two of them) turned off
>>>     the other one, plus checked my macbook for transfers happening
>>>     in the background, nothing out of the normal.
>>>
>>>     I have also checked the DHCP table for any people who might have
>>>     hacked and jumping my wifi (Tin foil hats :D )
>>>
>>>     Nothing out of the ordinary...
>>>
>>>     Very strange,
>>>
>>>     DSL Status: 	Connected
>>>     DSL Modulation Mode: 	MultiMode
>>>     DSL Path Mode: 	Interleaved
>>>     Downstream Rate: 	9888 kbps
>>>     Upstream Rate: 	128 kbps
>>>     Downstream Margin: 	9 db
>>>     Upstream Margin: 	11 db
>>>     Downstream Line Attenuation: 	25 db
>>>     Upstream Line Attenuation: 	7.5 db
>>>     Downstream Transmit Power: 	10 db
>>>     Upstream Transmit Power: 	19 db
>>>
>>>     ------------------------------------------------------------------------
>>>     PVC Connection  
>>>     Encapsulation: 	RFC 2516 PPPoE
>>>     Multiplexing: 	LLC
>>>     Qos: 	UBR
>>>     Pcr Rate: 	0
>>>     Scr Rate: 	0
>>>     Autodetect: 	Enable
>>>     VPI: 	8
>>>     VCI: 	35
>>>     Enable: 	Yes
>>>     PVC Status: 	Up
>>>
>>>
>>>
>>>     *
>>>     Cheers!
>>>     Karl Kloppenborg*
>>>     /
>>>     /
>>>     /
>>>     /
>>>     /
>>>
>>>
>>>     /
>>>     /
>>>     /
>>>
>>>     On 04/07/2010, at 16:43, Matthew Moyle-Croft wrote:
>>>
>>>>     You're seeing 700ms+ on the first hop.
>>>>
>>>>     I'd suggest checking if you're transferring a lot of stuff
>>>>     and/or just try rebooting your ADSL modem/router.
>>>>
>>>>     MMC
>>>>
>>>>     On 04/07/2010, at 4:10 PM, Karl Kloppenborg wrote:
>>>>
>>>>>     Hey Matthew,
>>>>>
>>>>>     You are right, how very noob of me to :P
>>>>>
>>>>>     karl:~ karl$ traceroute google.com <http://google.com/>
>>>>>     traceroute to google.com <http://google.com/> (66.102.11.104),
>>>>>     64 hops max, 52 byte packets
>>>>>      1  192.168.1.1 (192.168.1.1)  4.504 ms  1.418 ms  1.175 ms
>>>>>      2  lns20.syd7.internode.on.net
>>>>>     <http://lns20.syd7.internode.on.net/> (150.101.199.219)
>>>>>      981.656 ms  716.172 ms  818.604 ms
>>>>>      3  te3-3.cor2.syd7.internode.on.net
>>>>>     <http://te3-3.cor2.syd7.internode.on.net/> (150.101.195.13)
>>>>>      743.925 ms  688.767 ms  136.491 ms
>>>>>      4  gi6-0-0-145.bdr1.syd6.internode.on.net
>>>>>     <http://gi6-0-0-145.bdr1.syd6.internode.on.net/>
>>>>>     (150.101.195.245)  142.577 ms  232.041 ms  921.565 ms
>>>>>      5  gw.google.com <http://gw.google.com/> (150.101.225.34)
>>>>>      1126.228 ms  920.613 ms  819.387 ms
>>>>>      6  66.249.95.232 (66.249.95.232)  409.420 ms  408.016 ms
>>>>>      718.100 ms
>>>>>      7  64.233.174.242 (64.233.174.242)  716.887 ms  939.990 ms
>>>>>      1228.640 ms
>>>>>      8  syd01s01-in-f104.1e100.net
>>>>>     <http://syd01s01-in-f104.1e100.net/> (66.102.11.104)  627.500
>>>>>     ms  907.453 ms  432.102 ms
>>>>>     karl:~ karl$ 
>>>>>
>>>>>
>>>>>     *
>>>>>     Cheers!
>>>>>     Karl Kloppenborg*
>>>>>     /
>>>>>     /
>>>>>     /
>>>>>     /
>>>>>     /
>>>>>
>>>>>
>>>>>     /
>>>>>     /
>>>>>     /
>>>>>
>>>>>     On 04/07/2010, at 16:38, Matthew Moyle-Croft wrote:
>>>>>
>>>>>>     Karl,
>>>>>>     I have no idea where you are.  If you're having an issue then
>>>>>>     at least a traceroute would be good as we terminate DSL in 13
>>>>>>     sites in Australia, so even narrowing that down, especially
>>>>>>     with 9 IXes we peer at in Australia plus significant private
>>>>>>     peering, it's a bit tricky.
>>>>>>
>>>>>>     MMC
>>>>>>
>>>>>>     On 04/07/2010, at 3:55 PM, Karl Kloppenborg wrote:
>>>>>>
>>>>>>>     Sorry didn't mean to use it as a support channel, was more
>>>>>>>     asking if it is indeed related to the PIPE post.
>>>>>>>
>>>>>>>     :)
>>>>>>>     *
>>>>>>>     Cheers!
>>>>>>>     Karl Kloppenborg*
>>>>>>>
>>>>>>>     On 04/07/2010, at 16:22, Matthew Moyle-Croft wrote:
>>>>>>>
>>>>>>>>     Karl,
>>>>>>>>     Thanks for all the detail,
>>>>>>>>
>>>>>>>>     I suggest you contact
>>>>>>>>     https://secure.internode.on.net/contact/online/#support
>>>>>>>>
>>>>>>>>     MMC
>>>>>>>>
>>>>>>>>     On 04/07/2010, at 3:34 PM, Karl Kloppenborg wrote:
>>>>>>>>
>>>>>>>>>     Noggers,
>>>>>>>>>
>>>>>>>>>     Seems I am getting really poor speeds on Internode
>>>>>>>>>     residential plus some pretty big latency issues for google
>>>>>>>>>
>>>>>>>>>     karl:~ karl$ ping google.com <http://google.com/>
>>>>>>>>>     PING google.com <http://google.com/> (66.102.11.104): 56
>>>>>>>>>     data bytes
>>>>>>>>>     64 bytes from 66.102.11.104 <http://66.102.11.104/>:
>>>>>>>>>     icmp_seq=0 ttl=57 time=297.618 ms
>>>>>>>>>     64 bytes from 66.102.11.104 <http://66.102.11.104/>:
>>>>>>>>>     icmp_seq=1 ttl=57 time=136.979 ms
>>>>>>>>>     64 bytes from 66.102.11.104 <http://66.102.11.104/>:
>>>>>>>>>     icmp_seq=2 ttl=57 time=182.588 ms
>>>>>>>>>     64 bytes from 66.102.11.104 <http://66.102.11.104/>:
>>>>>>>>>     icmp_seq=3 ttl=57 time=240.112 ms
>>>>>>>>>     ^C
>>>>>>>>>
>>>>>>>>>     I might just be reiterating over the PIPE issue though?
>>>>>>>>>
>>>>>>>>>     *
>>>>>>>>>     Cheers!
>>>>>>>>>     Karl Kloppenborg*
>>>>>>>>>     /
>>>>>>>>>     /
>>>>>>>>>     /
>>>>>>>>>     /
>>>>>>>>>     /
>>>>>>>>>
>>>>>>>>>     /
>>>>>>>>>     /
>>>>>>>>>     /
>>>>>>>>>
>>>>>>>>>     <ATT00001..txt>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>
>>>
>>>
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>>>
>
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