[AusNOG] OT: Regulator rings the changes for telcos, isps

[Daniel Hood]

I think so telco's are lazy though. (Note, the I think... My opinion).
How much training did Telstra used to provide their techs 20 years ago
before they were allowed to touch an exchange by themselves as opposed
to today? How many times have you called an SP customer service desk
(except for a minor few) and had someone answer who doesn't understand
the products the SP you are calling is offering? (E.G, being asked
"Whats ISDN?" is not what I want to hear calling an SP's phone
business support line) How can some customers make informed decisions
when the "tech" on the other end of the phone has no idea what they're
asking you?

Otherwise, I agree with the previous statements.

Daniel

On Thu, Apr 22, 2010 at 1:12 AM, Mark Newton <newton at internode.com.au> wrote:
>
> On 21/04/2010, at 10:41 PM, Sean K. Finn wrote:
>
> Exactly what problem is this fixing? How many rouge network operators or
> ISP’s even exist here?
>
> Understand that we have a Government who perceives telcos as enemies
> who need to be vanquished, and who will use legislation as weaponry to
> reach that goal.
> They have a picture in their minds about what an ISP/Telco is supposed to
> be.  Our industry currently doesn't match that picture, largely because they
> don't know what they're doing and they've just made the picture up.  Their
> world view says that Telcos are lazy and recalcitrant for making no moves
> towards conforming with that picture over the last two decades, and since
> we're clearly not going to do it voluntarily they will continue to attack
> this
> industry through regulation until we line up with the picture, or
> until they're
> made to stop for some other reason.
> Anyway, it's easy to attack us, because Telcos never fight back.  Free kicks
> all 'round.
> Fundamentally, they view us as gatekeepers to the network, with a
> responsibility to control it.
> From that standpoint, they hold us responsible for our customers making
> uneducated decisions against their best interests;  For our customers
> breaching copyright;  For our customers viewing websites that offend them;
> For our customers running insecure malware-infested systems at home.
> In each instance we say, "We try our best to help them, but at the end of
> the day we're just conduits, providing internet access. Customers decide
> how they use it, we have no control over that."
> And, at a very deep level, this Government simply doesn't agree.
>   - mark
>
> --
> Mark Newton                               Email:  newton at internode.com.au
> (W)
> Network Engineer                          Email:  newton at atdot.dotat.org
>  (H)
> Internode Pty Ltd                         Desk:   +61-8-82282999
> "Network Man" - Anagram of "Mark Newton"  Mobile: +61-416-202-223
>
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>
>
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