[AusNOG] Telstra industrial action - was anyone here affected forbusiness grade services?

Thu Mar 19 20:47:51 EST 2009

Hi Andrew,

Yes, we are in a similar situation - many regional locations have only
Telstra as a real option, other telcos resell or back-haul which is
worse than dealing direct.

When other providers have services in our areas, we re-evaluate, but
it's hard to achieve a similar grade service (not counting the outages
and poor response times) from other providers who have limited
infrastructure in those areas.

Apparently broadband in the bush was going to fix everything ;)

ha... now that should stir up the Noggers' Nest.

Regards, 

Darren Moss
General Manager, Director 
[p] 1300 131 083 x105 [f] 03 9532 6100 [m] 0421 042 999
[e] Darren.Moss at em3.com.au <mailto:Darren.Moss at em3.com.au>  [w] 
www.em3.com.au <http://www.em3.com.au/> 
[h] www.em3.com.au/TechnicalSupport
<http://www.em3.com.au/TechnicalSupport.html>  

Reach me by dialing Extension 105.

em3 People and Technology | Managed Technology Experts
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From: Andrew Cox [mailto:andrew at accessplus.com.au] 
Sent: Thursday, 19 March 2009 8:42 PM
To: Darren Moss
Cc: ausnog at ausnog.net
Subject: Re: [AusNOG] Telstra industrial action - was anyone here
affected forbusiness grade services?

We have a 1 hour response time SLA from them on our business
connections.. which in reality means they'll get back to you the same
day.
The amount we pay is pretty Rucking Fidiculous too but we don't have any
other choice here :-( (Fibre from sunshine coast to Brisbane is 8k a
month rental alone)

Regards,
Andrew

Darren Moss wrote: 

	Hi PG,

	Yes, we have secondary connections and multi-homed routers,
however the data charges in failover mode hurt.

	What annoys me is when Telstra don't bother responding until
Tuesday for an issue with SLA support logged Friday.

	Then when they finally do respond, it's oh well all fixed now.

	Grrrrr.

	Regards,

	Darren Moss
	General Manager, Director

	[p] 1300 131 083 [f] 03 9532 6100 [m] 0421 042 999 
	[e] Darren.Moss at em3.com.au [w] www.em3.com.au 
	[h] support at em3.com.au 

	em3 People and Technology | Business IT Experts 
	Suite 1.03, Level 1, 999 Nepean Hwy, Moorabbin VIC 3189

	Auckland, NZ
	[p] 09 925 5526 [m] +64 (0)212 841 541

	em3 is an Australian IT Alliance company.

	** Sent via my wireless Blackberry Handheld ** 
	Talk to em3 about getting your email on the move.

	-----Original Message-----
	From: Phillip Grasso <phillip.grasso at gmail.com>
<mailto:phillip.grasso at gmail.com> 

	Date: Thu, 19 Mar 2009 18:55:56 
	To: Darren Moss<Darren.Moss at em3.com.au>
<mailto:Darren.Moss at em3.com.au> 
	Cc: <ausnog at ausnog.net> <mailto:ausnog at ausnog.net> 
	Subject: Re: [AusNOG] Telstra industrial action - was anyone
here affected for
		business grade services?

	Despite IA or not, probably an idea to think about
	alternatives/redundant connectivity if you don't already have it
so
	your business isn't at the whim of someone else.

	On Thu, Mar 19, 2009 at 4:18 PM, Darren Moss 
<Darren.Moss at em3.com.au> <mailto:Darren.Moss at em3.com.au>  wrote:

		Hi Noggers,

		We were affected by the "industrial action" that was
taken by Telstra staff,
		effectively preventing 3rd level network support staff
from responding to
		outages across our customer networks from last Friday to
Monday.

		Was anyone here affected by the same issue?

		We are planning a discussion with Telstra regarding the
downtime and pain,
		suffering, etc.

		Interested to hear feedback from people here.

		Cheers.

		Regards,

		Darren Moss
		General Manager, Director
		[p] 1300 131 083 x105 [f] 03 9532 6100 [m] 0421 042 999
		[e] Darren.Moss at em3.com.au [w] www.em3.com.au
		[h] www.em3.com.au/TechnicalSupport

		Reach me by dialing Extension 105.

		em3 People and Technology | Managed Technology Experts
		postal: PO Box 2333, Moorabbin VIC 3189

		New Zealand Airedale Street, Auckland City
		postal: PO Box 39573, Howick 2045 NZ
		[p] (09) 92 555 26 [m] 021 841 541

		Managed IT Services : Specialist Application Hosting:
Hosted Microsoft
		Exchange Server : Disaster Recovery
		Blackberry and iPhone email : Spam Filtering and Virus
Control : Security &
		Load Testing : Technical Support

		Find out more about our Business Technology services at
		http://services.em3.com.au

		This communication may contain confidential or
privileged information
		intended solely for the individual or entity above. If
you are not the
		intended recipient you must not use, interfere with,
disclose, copy or
		retain this email and you should notify the sender
immediately by return
		email or by contacting our office on +61 1300 131 083.
Opinions expressed
		here are not necessarily those of em3 People and
Technology Pty Ltd.

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