[AusNOG] Cisco Support & RMA/Replacement Feedback

[Adrian Chadd]

On Sun, Mar 01, 2009, Darren Moss wrote:
> Hi Greg,
>  
> I would be ringing my Cisco account manager for an escalation.
> Is there any way you can upgrade the maintenance to include local
> spares?
>  
> We have 2 core routers in NZ where Cisco maintain spares in Auckland in
> case of failure.

I'd occasionally call them out on it. I once had a *cough* reseller
which promised they had a Cisco 75xx ATM card of some vintage on
hand; and it turns out they didn't actually -have- the spare
on hand. My employer was paying them for nothing..



Adrian