[AusNOG] Outsourcing After Hours Support/Ticket Logging

Skeeve Stevens skeeve at skeeve.org
Sun Apr 6 01:08:27 EST 2008

Hey All,

I have a couple of clients who are looking for a service to be able to
divert their phones to after hours (read 6pm-9pm and weekends) which would
be able to do a couple of basic tasks using a web interface.  Primarily
logging a ticket, and waking the on-call engineer if it is critical or
decided if it can wait till the morning.

Costs to establish this kind of thing ourselves would be excessive, but a
company who already has a 24/7 helpdesk who might have some extra capacity
might be interested.

If anyone performs this kind of service, please "email" me on my work email
(skeeve at eintellego.net), and let me know your abilities and costs for the
service of basic ticket logging and escalation procedures.


Skeeve Stevens, Managing Director
eintellego Pty Ltd - The ISP Specialists
skeeve at eintellego.net / www.eintellego.net
Phone: (+612) 8197 2760, Fax: (+612) 8572 9954
Cell +61 (0)414 753 383 / skype://skeeve
NOC, NOC, who's there?

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